Self Storage Kentish Town Service Terms and Conditions
These Terms and Conditions set out the basis on which we provide self storage services and related removal and transport services to customers. By making a booking, using our storage facilities or arranging associated removal or delivery services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any person, firm or company who books or uses our storage units, removal, transport or related services.
Unit means any storage unit, locker or designated storage space allocated to you.
Services means the provision of storage facilities and any associated services, including but not limited to collection, delivery, loading, unloading and handling of goods.
Goods means any items you store with us or ask us to transport or handle.
Site means the property and premises where the storage facility is located, including access areas, loading bays and communal areas.
2. Booking Process
2.1 Bookings may be made in advance for storage units and any associated removal or transport services. All bookings are subject to availability at the time of confirmation.
2.2 When you request a booking, we may provide a quotation based on the information you supply regarding the type of service required, size of unit, anticipated duration and any removal or transport needs. Quotations are not binding until a booking is confirmed.
2.3 A booking is only confirmed when we issue a written or digital confirmation and you have agreed to these Terms and Conditions. We reserve the right to refuse any booking at our discretion.
2.4 You are responsible for ensuring that all details supplied at the time of booking are accurate and complete, including your name, address, billing details, and an accurate description of the goods and services required.
2.5 Any change in the nature or volume of goods, access requirements, or service dates may affect availability and pricing. We will endeavour to accommodate reasonable changes but cannot guarantee that requested changes can be fulfilled.
3. Commencement and Duration of Storage
3.1 The storage period begins on the commencement date specified in your booking confirmation or storage agreement and continues until terminated in accordance with these Terms and Conditions.
3.2 You must vacate the unit and remove all goods by the agreed end date or by the effective date of termination or cancellation. Failure to do so may result in additional charges.
4. Payments and Charges
4.1 Storage charges are calculated based on the size and type of unit, the duration of storage, and any agreed ancillary services. Removal or transport services may be charged separately or as part of a combined service package.
4.2 Unless otherwise agreed in writing, payment for the first storage period and any associated initial services is due in advance before access to the unit is granted or any removal or transport work is carried out.
4.3 Ongoing storage fees are payable in advance at the intervals stated in your agreement, typically weekly or monthly. You authorise us to collect recurring payments using the payment method you provide, where applicable.
4.4 All prices are expressed inclusive or exclusive of VAT as stated in the quotation or agreement. If VAT or any other applicable tax rate changes, we may adjust your charges accordingly.
4.5 If payment is not received by the due date, we may charge interest on overdue sums at a reasonable rate and may apply administration charges for late or failed payments.
4.6 In the event of non-payment, we reserve the right to deny access to the unit, suspend services, and exercise a lien over the goods stored until all sums due, including interest and costs, have been paid in full.
4.7 You are responsible for any bank charges, card fees or currency conversion costs arising from your chosen payment method.
5. Cancellations and Amendments
5.1 You may cancel a storage booking or associated removal or transport service by giving notice in accordance with this clause.
5.2 For standard storage bookings, if you cancel more than a specified minimum period before the agreed start date, any prepayments may be refunded subject to a reasonable administration fee. Where the cancellation is made closer to the start date, we may retain part or all of the initial payment, reflecting any costs and losses incurred.
5.3 For removal, collection or delivery services linked to storage, separate cancellation terms may apply. We reserve the right to charge a cancellation fee if you cancel within a short period before the scheduled service time, particularly if staffing or vehicles have been allocated.
5.4 We may cancel or postpone a booking where we are unable to provide the services for reasons beyond our reasonable control, including adverse weather, transport disruption, safety concerns, or unavailability of the unit. In such cases, our liability will be limited to refunding any prepayments for services not provided or rescheduling the service where possible.
5.5 Any request to amend dates, times or services is subject to availability and may result in additional charges. We are not obliged to accept requested amendments.
6. Access, Security and Use of the Unit
6.1 You will be provided with details of the access arrangements for the site and your unit. Access is permitted only during designated hours and in accordance with our site rules.
6.2 You are responsible for keeping your access codes, keys or other security devices secure and confidential. You must notify us immediately if you suspect unauthorised access or loss of any security device.
6.3 You may only use the unit for the storage of goods and not for any residential, office, workshop, retail, manufacturing or other non-storage purpose.
6.4 You must keep the unit secure and locked at all times when not in use, and you must ensure that the unit and any communal areas are kept clean and tidy. You must not obstruct corridors, loading bays or emergency exits.
6.5 You agree to comply with all site rules and any reasonable instructions given by our staff in the interests of safety, security or good management of the facility.
7. Prohibited and Restricted Items
7.1 You must not store any of the following in the unit or on the site:
a. Explosive, flammable or combustible materials, including fuel, gas cylinders, fireworks and pyrotechnics.
b. Hazardous, toxic, corrosive or radioactive substances, including chemicals and asbestos.
c. Firearms, weapons or ammunition of any kind.
d. Perishable goods that may decay, attract pests or cause odour or contamination, except where specifically agreed and suitably contained.
e. Illegal goods, stolen property, counterfeit items or any materials the storage of which would breach applicable laws or regulations.
f. Cash, jewellery, watches, precious metals, stones or high value items where their value exceeds any limits stated in our liability provisions, unless we have agreed in writing to accept such items.
g. Living plants, animals or other living organisms.
7.2 We reserve the right to refuse, remove or require the removal of any goods that we reasonably believe to be in breach of this clause or which may pose a risk to the site, our staff, other customers or the environment.
8. Waste and Environmental Regulations
8.1 You must not leave any waste, packaging, pallets, unwanted furniture or other refuse in the unit or on the site, except in designated waste disposal areas where provided and in accordance with any instructions displayed.
8.2 You are responsible for the safe and lawful disposal of any waste or unwanted goods arising from your use of the unit or removal services. This includes compliance with all applicable waste and environmental regulations.
8.3 You must not dispose of hazardous, electrical or regulated waste at the site. Such items must be taken to appropriate recycling centres or specialist facilities as required by law.
8.4 If you leave waste or abandoned items in the unit or on the site, we may arrange for their removal and disposal and charge you for all associated costs, including reasonable administration fees.
9. Condition of Goods and Packing
9.1 You are responsible for ensuring that your goods are properly packed, protected and suitable for storage and any associated handling or transport.
9.2 We are not responsible for damage arising from inadequate or inappropriate packing, including damage caused by fragile items not being properly protected, or by goods being insufficiently secured within boxes or containers.
9.3 Where we assist with packing or handling as part of a removal or delivery service, our responsibility will be limited to exercising reasonable care and skill in carrying out that service, subject to the liability provisions in these Terms and Conditions.
10. Our Liability
10.1 We will provide the services with reasonable care and skill. However, storage is provided at your own risk, subject to this clause.
10.2 We do not accept liability for loss of or damage to goods stored or handled unless such loss or damage is caused by our negligence or breach of duty and only to the extent stated in this clause.
10.3 Our total liability for loss or damage to goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable financial cap, which may be specified in your agreement or notified to you at the time of booking. You are responsible for arranging your own insurance cover for the full value of your goods.
10.4 We will not be liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity or loss of use of goods.
10.5 We shall not be liable for any loss or damage resulting from causes outside our reasonable control, including but not limited to fire, flood, storm, theft by third parties, acts of vandalism, civil commotion or failure of utility supplies, provided we have taken reasonable steps to safeguard the site.
10.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded.
11. Your Liability and Indemnity
11.1 You are responsible for any damage you or your agents cause to the unit, the site, vehicles, equipment or the property of other customers or third parties while on the site or during the provision of services.
11.2 You agree to indemnify us against all claims, costs, losses and expenses arising from your breach of these Terms and Conditions, your unlawful use of the unit or site, or your storage of prohibited or dangerous goods.
12. Insurance
12.1 You are strongly advised to insure your goods for their full replacement value against all normal risks of loss or damage while in storage and during any transport provided as part of our services.
12.2 Any insurance you arrange must be valid for the entire period of storage and for any associated removal or delivery services, and it must not exclude storage in commercial self storage facilities.
13. Right of Entry and Lien
13.1 We may enter your unit if we reasonably believe it is necessary to do so for safety, security, maintenance or compliance with legal obligations, or where we suspect that prohibited goods are being stored.
13.2 We will, where reasonably practicable, provide notice before entering your unit, except in an emergency or where immediate access is required for safety or legal reasons.
13.3 In the event of overdue payments, we have a contractual lien over the goods stored and may withhold access to the unit and, if necessary and after giving notice, may sell or dispose of the goods to recover outstanding sums and associated costs, accounting to you for any surplus.
14. Termination
14.1 Either party may terminate the storage agreement by giving the notice period specified in the agreement or, where no period is specified, by giving reasonable written notice.
14.2 We may terminate the agreement with immediate effect if you commit a serious breach of these Terms and Conditions, fail to pay sums due, store prohibited goods, or engage in behaviour that risks safety or security.
14.3 Upon termination, you must remove all goods from the unit and leave it clean and in good condition. Any goods remaining may be treated as abandoned and dealt with in accordance with our lien and disposal rights.
15. Data Protection and Privacy
15.1 We will process your personal data in accordance with applicable data protection laws. This includes using your details for administering your account, providing services, handling payments, and complying with legal obligations.
15.2 We may use CCTV and other security measures at the site for the purposes of safety, security and crime prevention.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found by any court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed to be deleted, and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
17.3 These Terms and Conditions, together with any written quotation or agreement, constitute the entire agreement between you and us in relation to the services and supersede any prior understandings or arrangements.
17.4 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations where this does not materially affect the services provided to you.
